POLICIES

What our new Visit will look like...
Everyone will be asked to wait in their cars until we are ready for you. If you are with multiple people the only person being allowed into the salon will be who ever is being serviced all others will need to wait in their car. (exceptions May be made for young children, please discuss with your stylist)
Each stylist has chosen or will choose how they will contact you to let you know when we are ready for you to come into the salon. 
We have removed our waiting area completely for now and removed coffee bar for now.
Your stylist will meet you at the door and bring you to the clean and sanitized chair. 
We are required by state law to have all guests wear a mask prior to entering the salon please bring a 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐞𝐚𝐫 𝐨𝐧𝐥𝐲 𝐦𝐚𝐬𝐤. (If a mask cannot be worn this will need to be addressed to your stylist prior to your appointment, accommodations and other appointment times may be necessary) required by law we will also be wearing either a mask or face shield. Some masks may be available at an additional charge to you. Prices will be posted in the salon. We cannot guarantee enough on hand masks so please bring your own. 
Your mask may be colored, cut or damaged during your service please be aware we cannot be held responsible for any damage done to your mask. 
 Please know ** 𝐖𝐞 𝐡𝐨𝐥𝐝 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐭𝐨 𝐫𝐞𝐟𝐮𝐬𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐭𝐨 𝐚𝐧𝐲𝐨𝐧𝐞 𝐧𝐨𝐭 𝐰𝐢𝐥𝐥𝐢𝐧𝐠 𝐭𝐨 𝐟𝐨𝐥𝐥𝐨𝐰 𝐨𝐮𝐫 𝐩𝐨𝐥𝐢𝐜𝐢𝐞𝐬.** 
All client profiles will need to be updated so your stylist may be asking you additional questions when scheduling, upon arrival or checking out (each stylist may be handling this differently) updates include Name, Phone Number, Contact preferences, some questions may pertain to travel or covid19 (may vary by stylist) we hold the right to request to take your temperature (will not be enforcing this at this time) there will be a list of symptoms located on the door, if you have had any of those symptoms in the last 14days you will be asked to reschedule your appointment. For 14day(s) or later.
check out procedures will change (undetermined at this time will be updated at a later date)

𝐏𝐥𝐞𝐚𝐬𝐞 𝐤𝐧𝐨𝐰, we do not want to refuse service to any of our guests. We will do everything we can to ensure the Safety, Heath and Wellbeing of all of our Salon Guests, neighbors, families, friends and our stylists.
Please be patient with your stylist as we are diligently working to get everyone into the salon as quickly and safely as possible. Please know we will all be working as hard as we can to effectively get through our waitlist. 
**𝐓𝐡𝐢𝐬 𝐦𝐚𝐲 𝐭𝐚𝐤𝐞 𝐰𝐞𝐞𝐤𝐬**

Online Booking Policy

When requesting an appointment all appointments will need to be accepted by your stylist 

Please allow 12-24 hours for an accepted appointment from your stylist

When receiving your conformation email or text message 

please click the link to confirm your appointment time so we can best schedule all of our guests.

If you are late or no show for 2 or more appointments (depending on stylist) you will no longer have access to an online appointment

and will need to call for any future appointments.  Depending on services desired you may need to be on a walk in basis only.

Cancelation Policy

Your appointments are very important to us. Please understand that when you forget about or cancel your appointment without giving enough notice, We miss the opportunity to fill that appointment time. Your appointments are confirmed 24-48 hours in advance via a text message sent to your phone please confirm all messages. If you for any reason are running late please call the salon 920-940-5222 and let us know in advance if possible. If you arrive 1-15mins late for your appointment services may be shortened or rescheduled after 30 min you will need to reschedule. We will be running very tight schedules upon reopening and hope everyone can be punctual.

Hair Policy

We want you to be happy and take great pleasure in the quality of services provided. If for some reason you are unsatisfied with your service, please let your independent stylist know within 7 days of your service and they will gladly work to ensure your happiness.

Returns

We will not be accepting product returns at this time. 5/18/20

All Independent Stylists

All Stylists at Hype Hair LLC. are Independent (self-employed) and may have different policies and procedures.

All Policies are subject to change*

Give us a call

(920) 940-5222

1315 West Mason St.

Green Bay, Wi 54303

WE'RE OPEN

By Appointment

Tuesday - Saturday

and

CLOSED

Sunday - Monday

©2020 by HYPE Hair LLC.