Your appointments are very important to us. Please understand that when you forget about or cancel your appointment without giving enough notice, We miss the opportunity to fill that appointment time. Your appointments are confirmed 24-48 hours in advance via a text message sent to your phone please confirm all messages. If you for any reason are running late please call the salon 920-940-5222 and let us know in advance if possible. If you arrive 1-15mins late for your appointment services may be shortened or rescheduled after 30 min you will need to reschedule.
Online Booking Policy
If you are late or no show for 3 or more online self booked appointments you will no longer be able to book online and will have to call for any future appointments.
We want you to be happy and take great pleasure in the quality of services provided. If for some reason you are unsatisfied with your service, please let your independent stylist know within 7 days of your service and they will gladly work to ensure your happiness.
We try to only stock the best products for our guests however in some cases a product does not work for a certain hair type or texture if that happens you can exchange it (1x) for a product that is right for you and your hair needs. We do not offer money back refunds on product as it cannot be resold or reused after leaving the salon.
All Stylists at Hype Hair LLC. are Independent (self-employed) and may have different policies and procedures.
All Policies are subject to change*